20. Glossary
Words are listed the way you'll see them on screen.
Autopay — EZ Lawn Biller charging a saved card automatically when a bill is due, so nobody has to remember.
Checklist — the list of steps and readings a technician fills in on their phone during a lawn service. Different jobs have different checklists.
Service summary — what the technician records after a lawn service: areas serviced, mowing height, any treatment applied. It appears on the customer's visit report.
CC email — someone else who gets copies of a customer's emails, such as a property manager or accountant. You choose which kinds they receive. Different from a second email address, which belongs to the customer themself.
Credit — money put onto a customer's account, reducing what they owe. The opposite of a charge.
Draft plan — a week's schedule you're still editing. Customers and technicians don't see it until you make it active.
Job — one piece of work at one place on one day. A job may be part of a repeating plan, or a one-off.
Late fee — an extra charge added automatically when a bill goes unpaid past its grace period.
Location — one address you service. A customer can own more than one. Locations are what your plan is measured in — see Section 18.
One-time service — a job you sell once, not on a repeating schedule. For example, a One-time Mow or a Spring Cleanup.
On-demand customer — someone added for a single job rather than a repeating plan. See Section 8.
Package — several services bundled and sold together as one item.
Proration — charging part of a normal price because the customer started or stopped partway through a billing period.
Route — the order a technician drives their stops in for a day.
Service template — a saved service with its price, how long it takes, and its checklist, so you don't rebuild it for every customer.
Second email address — one extra address for the same customer, so two people both get everything. It receives email only; it cannot be used to log in to the portal.
Statement — one monthly bill listing everything a customer owed, paid, and was credited during the period.
Stop — one visit on a technician's route for the day.
Subscription — a repeating service a customer is signed up for, with a price and a frequency.
Technician — the person doing the work in the field, using the EZ Lawn Biller app on their phone.
Visit report — the email a customer receives after a lawn service, showing what was done.