What Counts Toward Your Plan

18.1 The short version

You are billed on how many locations you actually used in a month — not how many customer records you happen to have stored. A customer sitting in your list with nothing happening does not count.

18.2 What makes a location count

A location counts for the month if any of these happen:

• A lawn service is scheduled or completed at it.
• A one-off job is booked at it (see Section 8).
• Any money moves for the customer who owns it — a charge, a payment, a credit, or a refund.

Each location counts once in a month, no matter how many times it's serviced. A weekly customer costs the same as a monthly one.

18.3 What does not count

• Customers with no activity that month.
• Canceled or paused customers, while they stay that way.
• Extra contacts, notes, or files on a customer you're already counting.

18.4 Seeing your usage

Settings > Manage EZ Lawn Biller Plan shows the current month's count and what you're on track for. Check it before adding a large batch of customers so there are no surprises.